How to upgrade devices’ firmware?2018-03-15
To provide products with higher quality and better user experience, Fanvil keeps firmware updated to add/improve features, and fix bugs. Customers might download the latest firmware files from official website:
1. Based on your devices model name, access to the directory and download firmware file. Note that xxx.z file is not zipped file, no needed to be unzip it;
2. Press phone soft key-menu-status(or press down key), to get phone IP adress;
3. Login to device’s web-system-upgrade;
4. Click select button and then choose the firmware file saved in your PC;
5. Press upgrade button to wait system uploading file and upgrade. After done, system would reboot automatically;
How to capture devices’ network data?2018-01-03
Network data of phones might help Fanvil technical engineers to analyze some complicated issues or problems. We provide web tool to help customers to get them from devices directly.
1. Login to device’s web-system-tools-network package capture;
2. Press start button. Web page would ask you to save some file into your PC. and then try to repeat the issue;
3. After issue finished, press stop button, and then you would get some time.pcap(i.e. 1970.1.1_8-6-8.pcap) file included network data of the device.
4. Please also describe in detail for the network data, to let us know what happens with the network data, IP addresses for the devices or servers;
How to reset device to default settings?2018-01-03
Sometimes, customers might forget administrator’s password, or changed by some others. Without correct admin’s password, they could not have access to web UI to manage devices.
1. Let devices enter POST MODE and then reset system. It would be worked for X2/X3S/X4/X5S/X6 and other previous phone products which have lcd screen.
- Make device power on;
- Press and hold # key, until lcd screen shows “post mode” (for X2/X3S/X4); when power led is blink, press # key to wait lcd screen showing “post mode”(for X5S/X6);
- Input *#168 via keypad (for X3S/X4/X5S/X6);
- After lcd screen shows “conf reset”, reboot it manually (for X3S/X4). X5S/X6 would reboot automatically after reset done;
- After reboot, customers might use admin/admin to access to web UI of the device;
You might also try to press and hold OK key about 10 seconds after phones run. If the phone system version supports it, lcd screen would shows “Factory reset”, press yes/ok key to continue. Then devices would reset and reboot automatically.
2. To door phones/intercoms, they might be reset by keypad after devices run.
- Make device power on and run normally;
- Input #****#* via device’s keypad;
- After input, wait for seconds and then reboot the device;
- After reboot, customers might use admin/admin to login to web UI;
3. To some devices which have no LCD screen, the method might be: reset via POST mode cli menu.