• Sometimes we cannot answer by Plantronics EHS headset by pressing the key on the headset
    2019-07-26
    Plantronics EHS headsets might be connected with Fanvil phones for wireless calls. If you find you can hear incoming call ringing from the headset but fail to answer the call by answer key which is on the wireless headset, please try to reboot the headset’s base station.
  • How to enable/disable phone’s screen saver?
    2019-07-26
    Fanvil phones might allow users using screen saver to make display screen saver or close LCD screen directly. Also, keep LCD screen displayed is also an option.
    Operation steps:
    1.To X2/X3S/X4 phones, enter LCD menu-settings-basic settings-screen settings- energy saving. Enable it.
    2.To X5S/X6 phones, enter LCD menu-basic settings - screen - screen saver. Enable it.
    3.If you do not want screen saver mode displayed, just disable them.
  • There is some echo generated during phone calls
    2019-07-26
    Sometimes, there will be echo voice during calls. In general, it is related with the server. i.e., some PBX called neox has the problem leading echo to phones. When the PBX is enabled voice recording, there would be echo in X3S. But when the PBX disables voice recording, there is normal without echo in X3S phone.
    If we turn off X3S’ VAD, there would be no echo even the neox PBX enables recording.

    Product type:
    X1/X2/X3S/X4/X5S/X6/X210/X7C/X7
    H2S/H3/H5
  • The phones cannot get PPPoE IP via xdsl network.
    2019-07-26
    Some PPPoE servers would only support the phones without a service name, which leads to the failure of PPPoE connection because Fanvil phones default to have a service name “ANY”.

    Operation steps:
    1.Log into phone’s web;
    2.Access to system - configuration - export config file in txt format;
    3.Find PPPoE Svc Name; delete “ANY” to keep the setting empty;
    4.Import the config file back to the phone;
    5.Reboot and wait phone to get PPPoE IP;

    Product type:
    X1/X2/X3S/X4/X5S/X6/X210/X7C/X7
    H2S/H3/H5
  • X6 cannot hold or transfer the call via some PBXs
    2019-07-26
    It is because X6’s SDP owns the function of video while some PBXs do not support X6’s video capability. They will reject to hold/transfer’s re-INVITE, by 4xx/5xx response. The resolution is to change X6 video to disable to avoid PBX failure.

    Product type:
    X6/X210/X7C/X7
  • Why did the phones display wrong date/time after reboot?
    2019-07-26
    Please check if your phone had no SNTP server available or configured by manual time. Our phones have no RTC (Real Time Clock) hardware; if there is no automatic time sync method, system could not save date/time after reboot. Please try SNTP or SIP server sync function to keep time automatically synced by some servers.
  • Why does the phone’s handset or headset have no voice after calls?
    2019-07-26
    Please check if you connect them with respective interface with corresponding indicated icons. Although handset and headset are all used RJ9, these two RJ9 ports are different. Please plug the handset or headset with corresponding port.

    Product type:
    X1/X2/X3S/X4/X5S/X6/X210/X7C/X-7
  • How to customize the username/password of web/LCD menu?
    2019-07-26
    Fanvil phones provide authentication to secure device management. But the default username/password must be changed, or it will be insecure.
    Modify web username/password:
    Operation steps:
    1.Log into phone’s web;
    2.Access to system-account-user management;
    3.Press modify button;
    4.Input old password and new password;
    5.If you do not want to use admin as username, you can add a new user, with new username and password. And then logout. Login with the new username, delete admin. You would get a new user accessed.


    Modify LCD menu password:
    Operation steps:
    1.Log into phone’s web;
    2.Access to phone settings -advanced - LCD menu password setting;
    3.Input new password and apply.

    Product type:
    X1/X2/X3S/X4/X5S/X6/X210/X7C/X7
  • In some systems, the phones indicate that BLF status is abnormal.
    2019-07-26
    Some PBX might send NOTIFY with the extension’s multi calls status and respective SIP dialog. You need to make BLF dialog matched so the phone system can distinguish them and show the correct status. Sometimes the SUBSCRIBE/NOTIFY mismatch of the phones leads to these problems. Administrator needs to change some settings to keep BLF messages synced.
    Operation steps:
    1.Log into phone’s web;
    2.Access to line-sip-advanced settings;
    3.Set up blf dialog strictly matched applied;
    4.Press apply button;
    5.Export config file in txt format;
    6.Find SIP1 Update Reg Exp setting, and then edit it to 0;
    7.Import the file back to the phone;

    Product type:
    X3S/X4/X5S/X6/X210/X7C/X7
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