• How to select the compatible headsets for Fanvil phones?
    2019-07-26
    There are different kinds of professional phone headsets. They follow different linear orders. The headset connected to our phones should be compatible with our linear order. Otherwise, there might be no voice for calls (or very small).
    Some headset manufactures have listed the compatible headsets for our phones, on their web site (Plantronics/Jabra, etc). you might search and get them. Fanvil also listed the compatible headsets (EHS and Bluetooth) list in the FAQ section of Fanvil website.
    If there is no list, you need to check or confirm with the headset manufactures if they had the same linear order.

    Product type:
    X1/X2/X3S/X4/X5S/X6/X210/X7C/X7
  • The phone’s SIP line status is not in sync with PBX
    2019-07-26
    In some systems, although the phone’s SIP line status is registered, the phone’s extension status will be shown as offline on PBX. It might be related with Router/NAT. Please try to adjust the phone’s keep alive type with SIP OPTION, keep alive interval with 15(seconds).
    Operation steps:
    1.Log into phone’s web;
    2.Access to line-sip-advanced settings;
    3.Set up keep alive type---SIP OPTION, keep alive interval---15;
    4.Press apply button;

    Product type:
    X1/X2/X3S/X4/X5S/X6/X210/X7C/X7
    H2S/H3/H5
  • The SIP line status of phones is “system error”, after they are configured with SIP account.
    2019-07-26
    Please check if the username is configured with parameters, which should be a phone number of the SIP account. The setting is mandatory.
    Operation steps:
    1.Log into the phone’s web;
    2.Access to line-sip-basic settings-username;
    3.Input the extension number of the SIP account or the authentication username (mostly the SIP username and the authentication username would be the same);
    4.Press the “apply” button;

    Product type:
    X1/X2/X3S/X4/X5S/X6/X210/X7C/X7
    H2S/H3/H5
  • How to set up IP camera to decode and play the videos by Fanvil X6 series phones?
    2019-07-26
    Fanvil X6/X210/X7C/X7 phones support video display function. You can use these phones to access to some IP cameras’ RTSP url to display videos on the screen as well as making SIP video calls with SIP cameras.
    But the phones can only support the video with limited parameters as following:
    H.264 video codec;
    Baseline profile;
    QCIF/CIF/QVGA/VGA resolutions;
    30fps, 2Mbps;
  • Ip Camera Support List
    2019-05-27

    ONVIF:Phone might discover camera automatically via onvif protocol

    RTSP:Phone might get and display IP camera's rtsp video stream

    SIP Video Call:Phone and camera might be established video call directly


    IP Camera
    Model
    ONVIF
     RTSP
    SIP video call
    Remarks
    DAHUA
    DH-IPC-HFW4238M-I1-V2



    -
    HIKVISION
    DS-2DC2204IW-DE3/W

    ×

    -
    HIKVISION
    DS-2CD3T25-I3

    ×

    -
    HIKVISION
    DS-2CD3325F-IS



    -
    HIKVISION
    DS-2CD3145FDV2-IS

    ×

    -
    DAHUA
    DH-IPC-HFW2235M-I1-V2


    ×
    The camera has some problem which will not allow our phones to get SIP video calls,for it is does not support baseline profile,but main profile that our phones do not support
    HIKVISION
    DS-2DC4420IW-D

    ×

    -
    HIKVISION
    DS-2CD3310D-l



    -
    DAHUA
    DH-IPC-HDW2125C



    -


  • Fanvil Compatible Bluetooth Headsets List
    2019-05-17
    Bluetooth headset might be used on Fanvil IP phones to make wireless communication.
    X5S, X6 need via Fanvil Bluetooth USB dongle BT20.
    X7, X7C and X210 is the Built-in Bluetooth :

     BT Headset Manufactures
    BT Headset Model
    Supported Phone Model
    Plantronics
    Voyager 5200
    X5S/X6/X7/X7C/X210/C400/C600
    Discovery 975
    X5S/X6/X7/X7C/X210/C400/C600
    Jabra
    Boost
    X5S/X6/X7/X7C/X210/C400/C600
    Evolve 65
    X5S/X6/X7/X7C/X210/C400/C600
    Evolve 75
    X5S/X6/X7/X7C/X210/C400/C600
    Evolve 75e
    X5S/X6/X7/X7C/X210/C400/C600
    Stealth
    X5S/X6/X7/X7C/X210/C400/C600
    Motion
    X5S/X6/X7/X7C/X210/C400/C600
    Speak 710
    X5S/X6/X7/X7C/X210/C400/C600
    Sennheiser
    presence
    X5S/X6/X7/X7C/X210/C400/C600
    MB Pro1
    X5S/X6/X7/X7C/X210/C400/C600
    MB Pro2
    X5S/X6/X7/X7C/X210/C400/C600
    Vbet
    VT9600BT
    X5S/X6/X7/X7C/X210/C400/C600
    JOWAY
    H-02
    X5S/X6/X7/X7C/X210/C400/C600
    QCY
    J02S
    X5S/X6/X7/X7C/X210/C400/C600
    xiaomi
    youth
    X5S/X6/X7/X7C/X210/C400/C600
    Masentek
    M26

    X5S/X6/X7/X7C/X210/C400/C600

  • Power Adapter List for Fanvil IP Phones
    2019-02-14
    Power Adapter
    DC Type
    Applicable Models of Fanvil IP Phones
    5V/2A
    X210/X210i/X7/X7C
    12V/1A
    X5S/X6/C400/C600
    12V/0.5A
    G100S/G200S/H2S
    5V/0.6A
    X1/X1P/X2C/X2P/X2CP/X3S/X3SP/X4
    5V/1A
    X3G/X4G/H3/H5

  • Fanvil Compatible EHS Headsets List
    2018-08-30

    EHS headset might be used on Fanvil IP phones to make wireless communication. But different EHS headset manufactures have different realization for EHS realization. Now we have some of them compatible with Fanvi phones:

           
     EHS Headset Manufactures
    EHS Cable Type
    EHS Headset Model
    Supported Phone Model
    Plantronics
    APD-80 EHS Cable
    Savi 700 series/CS500 series/Voyager Legend CS
    X3S/X4/X5S/X6
    Jabra
    Fanvil EHS20
    abra Pro 920/925 series
    X3S/X4/X5S/X6
    Vbet
    Fanvil EHS20
    VT9000 DECT series
    X3S/X4/X5S/X6


  • How to upgrade devices’ firmware?
    2018-03-15

    To provide products with higher quality and better user experience, Fanvil keeps firmware updated to add/improve features, and fix bugs. Customers might download the latest firmware files from official website:

    http://download.fanvil.com/Firmware/Release/

    Operation steps:

    1. Based on your devices model name, access to the directory and download firmware file. Note that xxx.z file is not zipped file, no needed to be unzip it;

    2. Press phone soft key-menu-status(or press down key), to get phone IP adress;

    3. Login to device’s web-system-upgrade;

    4. Click select button and then choose the firmware file saved in your PC;

    5. Press upgrade button to wait system uploading file and upgrade. After done, system would reboot automatically;

     


    Product type:

    X2/X3S/X4/X5S/X6

    H2S/H3/H5

    i20S/i30/i31S/i12

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