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How to select the compatible headsets for Fanvil phones?2019-07-26There are different kinds of professional phone headsets. They follow different linear orders. The headset connected to our phones should be compatible with our linear order. Otherwise, there might be no voice for calls (or very small).
Some headset manufactures have listed the compatible headsets for our phones, on their web site (Plantronics/Jabra, etc). you might search and get them. Fanvil also listed the compatible headsets (EHS and Bluetooth) list in the FAQ section of Fanvil website.
If there is no list, you need to check or confirm with the headset manufactures if they had the same linear order.
Product type:
X1/X2/X3S/X4/X5S/X6/X210/X7C/X7
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The phone’s SIP line status is not in sync with PBX2019-07-26In some systems, although the phone’s SIP line status is registered, the phone’s extension status will be shown as offline on PBX. It might be related with Router/NAT. Please try to adjust the phone’s keep alive type with SIP OPTION, keep alive interval with 15(seconds).
Operation steps:
1.Log into phone’s web;
2.Access to line-sip-advanced settings;
3.Set up keep alive type---SIP OPTION, keep alive interval---15;
4.Press apply button;
Product type:
X1/X2/X3S/X4/X5S/X6/X210/X7C/X7
H2S/H3/H5
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The SIP line status of phones is “system error”, after they are configured with SIP account.2019-07-26Please check if the username is configured with parameters, which should be a phone number of the SIP account. The setting is mandatory.
Operation steps:
1.Log into the phone’s web;
2.Access to line-sip-basic settings-username;
3.Input the extension number of the SIP account or the authentication username (mostly the SIP username and the authentication username would be the same);
4.Press the “apply” button;
Product type:
X1/X2/X3S/X4/X5S/X6/X210/X7C/X7
H2S/H3/H5
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How to set up IP camera to decode and play the videos by Fanvil X6 series phones?2019-07-26Fanvil X6/X210/X7C/X7 phones support video display function. You can use these phones to access to some IP cameras’ RTSP url to display videos on the screen as well as making SIP video calls with SIP cameras.
But the phones can only support the video with limited parameters as following:
H.264 video codec;
Baseline profile;
QCIF/CIF/QVGA/VGA resolutions;
30fps, 2Mbps; -
Ip Camera Support List2019-05-27
ONVIF:Phone might discover camera automatically via onvif protocol
RTSP:Phone might get and display IP camera's rtsp video stream
SIP Video Call:Phone and camera might be established video call directly
IP Camera
Model
ONVIF
RTSP
SIP video call
Remarks
DAHUA
DH-IPC-HFW4238M-I1-V2
√
√
√
-
HIKVISION
DS-2DC2204IW-DE3/W
√
×
√
-
HIKVISION
DS-2CD3T25-I3
√
×
√
-
HIKVISION
DS-2CD3325F-IS
√
√
√
-
HIKVISION
DS-2CD3145FDV2-IS
√
×
√
-
DAHUA
DH-IPC-HFW2235M-I1-V2
√
√
×
The camera has some problem which will not allow our phones to get SIP video calls,for it is does not support baseline profile,but main profile that our phones do not support
HIKVISION
DS-2DC4420IW-D
√
×
√
-
HIKVISION
DS-2CD3310D-l
√
√
√
-
DAHUA
DH-IPC-HDW2125C
√
√
√
-
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Fanvil Compatible Bluetooth Headsets List2019-05-17Bluetooth headset can be used on Fanvil IP phones to achieve wireless communication.
Fanvil X5S/X6/X7C/X4U IP phones can be connected to Bluetooth headset via Fanvil Bluetooth USB dongle BT20.
Fanvil X7/X7C/X210/X210i/X5U/X6U IP phones are configured with built-in Bluetooth :
BT Headset Manufactures
BT Headset Model
Supported Phone Model
Plantronics
Voyager 5200
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 Discovery 975
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 Jabra
Boost
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 Evolve 65
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 Evolve 75
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 Evolve 75e
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 Stealth
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 Motion
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 Speak 710
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 Sennheiser
presence
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 MB Pro1
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 MB Pro2
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 Vbet
VT9600BT
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 JOWAY
H-02
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 QCY
J02S
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 xiaomi
youth
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600 Masentek
M26
X5S/X6/X7/X7C/X210/X210i/X4U/X5U/X6U/C600
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Power Adapter List for Fanvil IP Phones2019-02-14
Power Adapter
DC Type
Applicable Models of Fanvil IP Phones
5V/0.6A
X1/X1P/X1S/X1SP/X2P/X2C/X2CP/X3S/X3SP/X3SG/X3U/X4
5V/1A
H3/H5
5V/2A
X4U/X5U/X5U-R/X6U/X7C/X7/X7A/X7A+CM60/X210/X210i/H2U
12V/0.5A
H2S
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Fanvil Compatible EHS Headsets List2018-08-30
EHS headset might be used on Fanvil IP phones to make wireless communication. But different EHS headset manufactures have different realization for EHS realization. Now we have some of them compatible with Fanvi phones:
EHS Headset Manufactures
EHS Cable Type
EHS Headset Model
Supported Phone Model
Plantronics
APD-80 EHS Cable
Savi 700 series/CS500 series/Voyager Legend CS
X3S/X4/X5S/X6/X7/X7C/X210/X210i/X3U/X4U/X5U/X6U/X1SP/X3SP/X3SG
Jabra
Fanvil EHS20
abra Pro 920/925 series
X3S/X4/X5S/X6/X7/X7C/X210/X210i/X3U/X4U/X5U/X6U/X1SP/X3SP/X3SG
Vbet
Fanvil EHS20
VT9000 DECT series
X3S/X4/X5S/X6/X7/X7C/X210/X210i/X3U/X4U/X5U/X6U/X1SP/X3SP/X3SG
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How to upgrade devices’ firmware?2018-03-15
To provide products with higher quality and better user experience, Fanvil keeps firmware updated to add/improve features, and fix bugs. Customers might download the latest firmware files from official website:
http://download.fanvil.com/Firmware/Release/
Operation steps:
1. Based on your devices model name, access to the directory and download firmware file. Note that xxx.z file is not zipped file, no needed to be unzip it;
2. Press phone soft key-menu-status(or press down key), to get phone IP adress;
3. Login to device’s web-system-upgrade;
4. Click select button and then choose the firmware file saved in your PC;
5. Press upgrade button to wait system uploading file and upgrade. After done, system would reboot automatically;
Product type:
X2/X3S/X4/X5S/X6
H2S/H3/H5
i20S/i30/i31S/i12
- Emailsales@fanvil.com / support@fanvil.com
- Phone+86-755-2640-2199
- Address4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II), 67th District, Bao'An, Shenzhen, China
