X7C Enterprise IP PhoneEOL Notice

Dear Customers,

This statement outlines Fanvil products will be discontinued and indicates the relevant replacement products.

The following products are covered by this statement.

After the End-of-Life date, Fanvil will not pursue  any new features' development on the discontinued (EOL) products, but we will provide software support  of  the  discontinued (EOL) products following the industry   standard practices. Consistent with such standards, Fanvil will continue to offer supports and after-sale services.

The general policy guidelines for the discontinued (EOL) products are (The final interpretation rights belong to the Fanvil) :

(1)For the first year from the End of Life date, Fanvil will offer technical support for hardware and software.Software technical support includes Existing Bug Fixes,New Security Fixes and Critical Compatibility Problem Fixes.

(2)From the second year to the fifth year after the End of Life, Fanvil will continue to provide necessary software technical support, including  Software Critical Bug Fixes, but excluding those that cannot be fixed due to the limitations of software architecture.

(3)Since the  sixth year  from the End  of Life, Fanvil will not  offer  any supports.

(4)Please contact your local sales manager if you need to repair or replace the  hardware. We will provide you with the corresponding hardware   support services according to the sales policy.

Thanks for your continued supports for Fanvil!

Fanvil Link Technology Co., Ltd.

2025.11.18

All right reserved.